Refund policy

Refunds & Replacements Policy

Due to the nature of our products, we do not accept returns on opened or used items.

We are unable to guarantee the integrity or safety of products once they have been opened, and therefore cannot offer refunds or exchanges in these cases.

If you are unsure which products are right for your skin, we strongly recommend seeking advice prior to purchase.

 

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Faulty or Damaged Products

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

We will assess the issue and, where appropriate, arrange a replacement or refund.

In most cases, this can be resolved via photo evidence and a return will not be required.